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Summer Sale is Live - Flat 20% off!

FAQ's

Shipping & Tracking

We’re delighted to assist you in tracking your order. Please use the tracking link in your confirmation email or email care@tangelos.co.uk with your order number, and we’ll provide a detailed update on its journey to your home.

At Tangelos we provide unconditional free shipping across the UK irrespective of a minimum order value. Standard delivery arrives within 6-9 business days.

We regret any delay in your order’s arrival. Please share your order number with us at care@tangelos.co.uk, and we’ll promptly investigate with our trusted courier partners to resolve the issue or arrange a replacement, keeping you informed every step of the way.

Returns & Exchanges

Your satisfaction is our priority. If you’re not entirely pleased, you may return unused items within 100 days for a full refund, reflecting our commitment to trust and transparency.

Returning an item is simple. Visit our returns portal, enter your order number, and follow the steps to generate a return label. Mail the items back, and we’ll handle the rest, ensuring a hassle-free process.

Once we receive your return, we process it within 14 business days and issue your refund promptly. You’ll receive an email confirmation, keeping you informed and valued.

Orders & Billing

We apologize for any oversight. Please contact care@tangelos.co.uk with your order number and details of the missing item, and we’ll swiftly send a replacement or issue a refund, prioritizing your satisfaction.

We regret the error and are here to make it right. Email care@tangelos.co.uk with your order number and a photo of the item received, and we’ll expedite the correct product to you.

We’re sorry for any inconvenience. Please send a photo of the damaged item and your order number to care@tangelos.co.uk, and we’ll arrange a replacement or refund promptly, ensuring your trust in our quality.

While gift wrapping isn’t available yet, we package every order with care in eco-friendly materials, reflecting our commitment to sustainability. We’re exploring this option for future orders.

Product Availability & Selection

We’re here to ensure your bedding fits perfectly. Check our size guide or email care@tangelos.co.uk with your bed dimensions for a personalized recommendation.

Our fitted sheets are designed for mattresses up to 16” deep, with select styles accommodating deeper mattresses. Check product details or email care@tangelos.co.uk to confirm compatibility.