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FAQ's
Shipping & Tracking
Where is my order?
We’re delighted to assist you in tracking your order. Please use the tracking link in your confirmation email or email care@tangelos.co.uk with your order number, and we’ll provide a detailed update on its journey to your home.
How much is delivery, and how long does it take?
At Tangelos we provide unconditional free shipping across the UK irrespective of a minimum order value. Standard delivery arrives within 6-9 business days.
I believe my order is stuck or lost in the courier network.
We regret any delay in your order’s arrival. Please share your order number with us at care@tangelos.co.uk, and we’ll promptly investigate with our trusted courier partners to resolve the issue or arrange a replacement, keeping you informed every step of the way.
Returns & Exchanges
What is your returns policy?
Your satisfaction is our priority. If you’re not entirely pleased, you may return unused items within 100 days for a full refund, reflecting our commitment to trust and transparency.
How do I start a return?
Returning an item is simple. Visit our returns portal, enter your order number, and follow the steps to generate a return label. Mail the items back, and we’ll handle the rest, ensuring a hassle-free process.
How long does it take for my return to process?
Once we receive your return, we process it within 14 business days and issue your refund promptly. You’ll receive an email confirmation, keeping you informed and valued.
Orders & Billing
I am missing an item in my order.
We apologize for any oversight. Please contact care@tangelos.co.uk with your order number and details of the missing item, and we’ll swiftly send a replacement or issue a refund, prioritizing your satisfaction.
I received an incorrect product.
We regret the error and are here to make it right. Email care@tangelos.co.uk with your order number and a photo of the item received, and we’ll expedite the correct product to you.
An item in my Tangelos order has arrived damaged, what should I do?
We’re sorry for any inconvenience. Please send a photo of the damaged item and your order number to care@tangelos.co.uk, and we’ll arrange a replacement or refund promptly, ensuring your trust in our quality.
Do you offer gift wrapping?
While gift wrapping isn’t available yet, we package every order with care in eco-friendly materials, reflecting our commitment to sustainability. We’re exploring this option for future orders.
Product Availability & Selection
Need help choosing the right bedding size?
We’re here to ensure your bedding fits perfectly. Check our size guide or email care@tangelos.co.uk with your bed dimensions for a personalized recommendation.
Will the fitted sheet fit my mattress size and depth?
Our fitted sheets are designed for mattresses up to 16” deep, with select styles accommodating deeper mattresses. Check product details or email care@tangelos.co.uk to confirm compatibility.