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Return Policy

At Tangelos we pride ourselves on giving our customers luxury, sustainable and eco-friendly home products. We hope to make our customers happy.

Please be aware when you make an order that you have purchased the correct size!

Returns

We accept returns for bedding products within 100 days of the original purchase date, subject to the following conditions:

We have the right to accept or reject any product returned as per the condition given below. Please be aware that our returns service does not extend outside of the UK

  •  The product must be unused, unwashed, and in its original packaging which must include tags, inserts and non torn self fabric bags
  •  Do not cut the wash care label which will be with the product
  •  We cannot give you a refund if there is a sign of any odour
  •  Final sale promotions are not refundable nor can they be transferred to another order

                 Tangelos does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to Tangelos, please contact Customer Service at care@tangelos.co.uk. as soon as possible. Tangelos cannot guarantee your item will be found or returned, and no compensation is provided for incorrect items sent to us.

You will receive an email confirmation once your return is been completed. Once your return has been received and weighed by the carrier, please allow up to 14 business days for it to be processed. Once you receive a refund notification, the refund will show on your credit card within 48 hours. 

If we do not receive the returned order, we cannot process a refund unless you can provide proof of shipment and receipt using the tracking numbers on the label. In cases where we have not received a returned order, and if the tracking information does not show the item as sent or delivered, we will request that you file a claim with the carrier for a lost package before we can process a refund.

FAQ's

Shipping & Tracking

We’re delighted to assist you in tracking your order. Please use the tracking link in your confirmation email or email care@tangelos.co.uk with your order number, and we’ll provide a detailed update on its journey to your home.

At Tangelos we provide unconditional free shipping across the UK irrespective of a minimum order value. Standard delivery arrives within 6-9 business days.

We regret any delay in your order’s arrival. Please share your order number with us at care@tangelos.co.uk, and we’ll promptly investigate with our trusted courier partners to resolve the issue or arrange a replacement, keeping you informed every step of the way.

Returns & Exchanges

Your satisfaction is our priority. If you’re not entirely pleased, you may return unused items within 100 days for a full refund, reflecting our commitment to trust and transparency.

Returning an item is simple. Visit our returns portal, enter your order number, and follow the steps to generate a return label. Mail the items back, and we’ll handle the rest, ensuring a hassle-free process.

Once we receive your return, we process it within 14 business days and issue your refund promptly. You’ll receive an email confirmation, keeping you informed and valued.

Orders & Billing

We apologise for any oversight. Please contact care@tangelos.co.uk with your order number and details of the missing item, and we’ll swiftly send a replacement or issue a refund, prioritizing your satisfaction.

We regret the error and are here to make it right. Email care@tangelos.co.uk with your order number and a photo of the item received, and we’ll expedite the correct product to you.

We’re sorry for any inconvenience. Please send a photo of the damaged item and your order number to care@tangelos.co.uk, and we’ll arrange a replacement or refund promptly, ensuring your trust in our quality.

While gift wrapping isn’t available yet, we package every order with care in eco-friendly materials, reflecting our commitment to sustainability. We’re exploring this option for future orders.

Product Availability & Selection

We’re here to ensure your bedding fits perfectly. Check our size guide or email care@tangelos.co.uk with your bed dimensions for a personalized recommendation.

Our fitted sheets are designed for mattresses up to 16” deep, with select styles accommodating deeper mattresses. Check product details or email care@tangelos.co.uk to confirm compatibility.